Return & Refund

The effective time of return: since the order confirmation within 7 days of the day following receipt.

 

The following conditions can be returned:

  1.The quality of the product itself

  2.The goods and the goods themselves are packaged for sale, the original and the accessories are complete, does not affect the two sales.

If you ever received any invoices or gifts for this purchase, please kindly return them together with our products. Thank you. 

 

Please send us an email([email protected]) to specify the reason for returning at first, our support staff will provide you the shipping address to

your email address.  

 

When sending out the goods, customers are required to enclose a piece of paper filling with Order number, returning reasons and website names 

where the purchase is done. And after the goods are shipping back, please provide the tracking number for your delivery.  We do not take responsibility for returning goods that are lost in transit. If you are concerned, then we recommend that you send the goods by registered post and retain proof of posting. Thank you. 

 

The following circumstances will not be returned:

  1. Any of the goods sold by the company (encoding does not match);

  2. Has more than three bags of goods;

  3. Unauthorized repair, misuse, neglect, infusion and fall caused by faulty or damaged goods, not to return.

  4. Pseudo fault or because the customers use environmental effect, after verification confirmed no fault, not to return.

  5. Because of personal damage caused by improper use of goods, not to return.

  6. Mobile phones, digital, it product by software upgrade can eliminate the fault, just send it to the manufacturer designated or special after-sales service center can be upgraded, not returned goods.

  7. Unable to provide goods the invoice (as has been to request an invoice), warranty card and so on Three Guarantees certificate or three packs of document information and commodity does not match and is altered;

 

Return freight:

  1. Because of the quality of goods return, bear the return shipping the goods, need you in advance, after the refund contact customer service refund of freight;

  2. Due to your personal reasons for the return, the purchase of the shipping and return shipping costs borne by you.